What Trauma-Informed Support Really Means

Understanding the heart of SRA’s approach to recovery

At SRA Ltd, we don’t just offer services, we create environments where people feel safe, respected, and empowered. That’s the essence of trauma-informed support.

What is Trauma-Informed Support?

Trauma-informed practice recognises that many people have experienced adversity, whether through abuse, neglect, loss, or systemic disadvantage. These experiences can shape how someone engages with services, relationships, and recovery.

Instead of asking “What’s wrong with you?”, trauma-informed support asks: “What’s happened to you?” and “What do you need to feel safe and supported?”

Our Principles in Action

At SRA, trauma-informed support means:

• Safety – We create spaces where people feel physically and emotionally secure

• Trust – We’re transparent, consistent, and respectful in every interaction

• Choice – Trainees are supported to make decisions and set their own goals

• Collaboration – We value lived experience and co-design services with our community

• Empowerment – We build on strengths, not deficits

• Cultural Sensitivity – We respect diverse identities and backgrounds

How It Shapes Our Programme

Whether someone is working in the Copyshop, learning IT skills, or joining our catering team, trauma-informed support is woven into every part of the experience. Staff are trained to respond with empathy, flexibility, and clarity. Service Users are encouraged to progress at their own pace, with no pressure to “perform” or meet rigid benchmarks.

Why It Matters

Recovery isn’t linear. Trauma-informed support helps people rebuild trust, develop confidence, and take meaningful steps forward—whether toward education, employment, or simply feeling more connected.